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Post by katina2nd on Jul 15, 2014 22:50:35 GMT -6
Old member here needing assistance.
Can't get the sight up, whenever I try it comes up with a "server connection error"
Googled whooshorg.proboards and it came up with {among others) the welcome newbies forum which seems to be working okay (fingers crossed) but when I hit "home" at the top of the page it comes up with the same server connection error and I'm back in limbo again.
Any help/suggestions would be greatly appreciated.
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Post by Mini Mia on Jul 15, 2014 23:35:58 GMT -6
I think that happened to me a few times. I could get into one or two boards, but not the main forum. I went to the Support board, and IIRC, others were having problems as well. So I waited it out and then it was okay.
*Off to check Support to see if others are having problems as well.*
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Post by Mini Mia on Jul 15, 2014 23:59:17 GMT -6
I didn't find anything. You can try cleaning out the cache and such, restarting your computer.  I don't remember if I did something that fixed the problem, or if it just fixed itself. 
You may have to go to Support and see if they can help you out.
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Post by katina2nd on Jul 16, 2014 0:50:11 GMT -6
Thanks Jox. Been happening the past two days, so don't think restarting the computer will solve the problem, may just try waiting it out for another day or two, then if it doesn't come good I'll try support. Worst case scenario everybody will have to do all their posting in here.  |
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Post by Mini Mia on Jul 16, 2014 2:04:37 GMT -6
Have you tried using a different browser? I mainly use FireFox, but if I have problems in it, I'll check it out in other browsers to see if they work, or have the same problem.
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Post by katina2nd on Jul 16, 2014 21:10:21 GMT -6
Now why didn't I think of that *because you're an idiot mate*
Internet Explorer appears to have done the trick (fingers crossed) many thanks Jox.
I'll try Firefox again later and see if it's come good.
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Post by Mini Mia on Jul 17, 2014 17:36:33 GMT -6
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Post by Mini Mia on Jul 17, 2014 17:41:39 GMT -6
 You know . . . it may have been a problem with a plugin, and I got rid of the plugin and that fixed it. I think I Googled the comment that came up and it gave me the answers. You can try that to see what you get. (I wish I had paid closer attention to how the problem got fixed, or went away. I'd be better able to give you definite answers.)
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Post by katina2nd on Jul 17, 2014 19:34:56 GMT -6
Yeah thanks again Jox, working fine now with IE. Usually avoid it like the plague but it's done the trick here so gotta be thankful for that. I think I had both Chrome and Opera on my old computer but gave them up once I got onto Firefox, the best by a mile IMO.
 You know . . . it may have been a problem with a plugin, and I got rid of the plugin and that fixed it.  I think I Googled the comment that came up and it gave me the answers. You can try that to see what you get. (I wish I had paid closer attention to how the problem got fixed, or went away. I'd be better able to give you definite answers.)
No probs Jox, as long as I can get the site up it's all good, I just go on IE to access Whoosh then back onto Firefox for everything else. |
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Post by Mini Mia on Jul 17, 2014 19:44:00 GMT -6
Yeah. I like FireFox the best. I like that I can export all my bookmarks, log-in usernames & passwords to Chrome, and not have to do all that work of moving everything over one by one myself.
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Post by stepper on Jul 18, 2014 21:55:09 GMT -6
I don't have Firefox on my system, but it sounds like a security setting problem. I looked up Firefox settings and found this in a Mozilla site...
“Check your SSL settings
In the Location bar, type about:config and press Enter.
The about:config "This might void your warranty!" warning page may appear. Click I'll be careful, I promise! to continue to the about:config page.
Type security.enable in the Search field.
If both security.enable_ssl3 and security.enable_tls are set to true, skip to the next section.
If both security.enable_ssl3 and security.enable_tls are set to false, double-click each of them to set it to true.”
--------------------------------
SSL is secure socket layer and TLS is Transport Layer Security. In IE they are found in Tools/internet options/advanced and then drag to the bottom. You'd want SSL 2.0 & 3.0 on, and TLS 1.0 - I don't use TLS 1.1 or 1.2.
I've found at work that for quite a few people, deleting cookies and browser history will clear some problems when the "normal" changes don't seem to work.
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Post by katina2nd on Jul 19, 2014 21:09:23 GMT -6
 Yikes, thanks Step but think I'll just stick with IE for accessing Whoosh, that sounds a tad complicated for a computer dummy like me, don't wanna blow up the new computer after only a few weeks.
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Post by stepper on Jul 20, 2014 15:20:49 GMT -6
No sweat mate. If it ain't broke, don't fix it.
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Post by Spock on Jul 20, 2014 17:00:02 GMT -6
I don't have Firefox on my system, but it sounds like a security setting problem. I looked up Firefox settings and found this in a Mozilla site... “Check your SSL settings In the Location bar, type about:config and press Enter. The about:config "This might void your warranty!" warning page may appear. Click I'll be careful, I promise! to continue to the about:config page. Type security.enable in the Search field. If both security.enable_ssl3 and security.enable_tls are set to true, skip to the next section. If both security.enable_ssl3 and security.enable_tls are set to false, double-click each of them to set it to true.” -------------------------------- SSL is secure socket layer and TLS is Transport Layer Security. In IE they are found in Tools/internet options/advanced and then drag to the bottom. You'd want SSL 2.0 & 3.0 on, and TLS 1.0 - I don't use TLS 1.1 or 1.2. I've found at work that for quite a few people, deleting cookies and browser history will clear some problems when the "normal" changes don't seem to work. I just tried this with my Firefox installation and couldn't find either of the settings you mentioned. I'm running Firefox version 31.0 on an iMac. |
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Post by stepper on Jul 21, 2014 20:29:16 GMT -6
Above the dashes would be, according to Mozilla, applicable to Firefox. Below the dashes would be Internet Explorer. I looked around some and the instructions for different platforms don't change the solution - at least I didn't immediately find any glaring differences. They still say "In the Location bar, type about:config and press Enter."
But now I'm curious. What happens when you press the enter key?
Or do you mean you don't see SSL 2.0, SSL 3.0, and/or TLS 1.0? Based on the instructions, I don't think Firefox gives you options like that - SSL and TLS can be on or off, but I don't see them getting to the level that IE does. Why would it matter? Well, SSL 2.0 would enable java scripting in some applications. I don't know, but lets say the sign on page here uses java scripting. If that's required for the sign on screen and you have it disabled, you aren't getting in until you modify your settings. At work, the pages I deal with won't even display on the screen. The messgae most people get is to the effect that they cannot connect to the site.
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Post by Spock on Jul 22, 2014 7:24:49 GMT -6
... What happens when you press the enter key? ... When I press enter, I get a long list of Preferences that can be changed but neither security.enable_ssl3 nor security.enable_tls are on the list. Not a big deal, I'm sure there are a lot of differences between Firefox running on a PC and Firefox running on a Mac.  |
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Post by stepper on Jul 22, 2014 16:39:18 GMT -6
What happens if you type "security.enable" in the search field?
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Post by Spock on Jul 30, 2014 12:25:35 GMT -6
... But now I'm curious. What happens when you press the enter key? Or do you mean you don't see SSL 2.0, SSL 3.0, and/or TLS 1.0? Based on the instructions, I don't think Firefox gives you options like that - SSL and TLS can be on or off, but I don't see them getting to the level that IE does. Why would it matter? Well, SSL 2.0 would enable java scripting in some applications. I don't know, but lets say the sign on page here uses java scripting. If that's required for the sign on screen and you have it disabled, you aren't getting in until you modify your settings. At work, the pages I deal with won't even display on the screen. The message most people get is to the effect that they cannot connect to the site. I get the configuration screen when I press enter. Then when I type in a search text string so I can find security.e<anything> I get a blank screen!  The arrow points to the search box. when I type an "e", the contents below it disappear. |
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Post by Mini Mia on Jul 30, 2014 13:31:16 GMT -6
Address Bar: about:config (hit enter)
Yep. I get the same thing. Goes blank when I add an 'e' after the '.' ...
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Post by stepper on Aug 12, 2014 22:35:12 GMT -6
I believe we're talking about different versions. "Security.e*" might be relevant in older versions but seems to be OBE for you. In your case, you have options for security.ssl* and security.ssl3* in your screen capture. SSL is Secure Socket Layer and your screen capture shows you have security.ssl.enable_ocsp_stapling set to default. I would think that's the correct setting or you'd be having problems logging on to banks and places that require SSL connections. (I suspect you have security.tls settings too.) Before I say something that may cause you problems, you can try looking here. kb.mozillazine.org/about:configOf course all this is immaterial unless you are experiencing some kind of connection problem. Is your intent to fix a problem or is this more for academics? |
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Post by Spock on Aug 23, 2014 21:10:38 GMT -6
It's entirely academic for me. My new website is set up to be secure (uses https:), so that may be part of the reason why my settings are the way they are.
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Yikes, thanks Step but think I'll just stick with IE for accessing Whoosh, that sounds a tad complicated for a computer dummy like me, don't wanna blow up the new computer after only a few weeks. 
