Don't know if that means they're done, or if it's an incentive to keep us patient.
Either way, it's good of them to acknowledge that they are aware their customers are experiencing inconvenience. It only adds to the frustration when businesses remain silent when something is amiss with service or product.
It sounds like a logical explanation. Does your provider supply the modem, or do you have to go out and purchase one? Seems to me that if they supplied it (my provider does - at a charge, of course), they would have filled you in that the work being done would require an updated modem.
They supplied all my modems (2), and they replaced mine today(3)! I is back online! Actually, this modem also included WiFi, but the guy said that since I'd bought a good WiFi not too long ago to just keep using mine. He gave me the box with the password so I can put some things on it if I want, or if something happens and I need to switch the WiFi over.
I don't know if they're still working the kinks out, so I could go MIA again at any time. I'm hoping my internet woes are over though. I'm gonna wait until I'm sure before doing the Xena Marathon. Maybe move it to Spring?